The European Commission is trying to reform the current rules and regulations regarding passenger rights. This will also help to identify and define the liabilities of airlines. Many issues came to the forefront because of the current rules. Still, many provisions in law and their definitions are unclear. Because of this vagueness, the authorities have seen an uneven and unfair application of rules and broad inconsistencies in the procedures. There have been many complaints on the part of the passengers that they often found it hard to claim their rights which is partly because of poorly implemented complaint handling procedure and a lack of adequate standard operating procedures. Let us see what the proposed changes to ensure air passenger rights are. Also Read: Are Airlines Responsible For Weather Delays? Clarifying Right and Liabilities The recent amendments aim to clarify passenger’s rights and airlines’ liabilities. The new rules will provide better rights and access to information, for example, information regarding re-routing and passenger’s rights when that happens. There have been efforts done to ensure passengers’ rights who are stranded at the airport owing to flight cancellations. Smoothening of Complaint Handling The new amendments propose to implement better complaint handling procedures, so the passengers have no difficulty in obtaining their rights they are entitled to. Key Areas FocusedThere are also many grey areas in the legal system and the passengers often find themselves stuck in confusion with no proper way to proceed forward with their claims. This is because of age-old procedures and unclear definitions. The new amendments aim to clarify many of these areas and also introduce some new rights. The European Commission has focused on the following areas in its proposal for better remediation.
Baggage Rights Final Words The amendments were put forward in their primitive form as early as 2013. The process continued up till 2019 when it was put on hold. In 2019 the Finnish presidency finally confirmed their position on the amendments in the European Parliament which was followed by the Croatian presidency in 2020 that sparked further debates on the amendments. Up till now, many proposals have been passed in the European Parliament and the drafts are waiting for approval. Many countries in Europe are aiming to construct a unified proposal to reach an agreement on standardizing passenger’s rights. The position is not so clear and if you think you have been aggrieved, you can consult flight compensation solicitors for more assistance.
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October 2021
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